Hello Fortune Casino Terms of Use

This page sets out the rules that govern your use of our platform and explains the relationship between you and us. We provide a clear, practical statement of what we expect from players and what you can expect from us while using the site. By registering an account and using our services you accept these terms and any updates published here.

Account responsibilities

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Keep your login details and payment credentials secure and notify us immediately if you suspect unauthorised access. We may suspend or close accounts that are used in breach of these terms, show evidence of fraud, or are linked to chargebacks and other financial disputes.

Eligibility requirements

To open and operate an account you must be at least 18 years old and capable of entering into a binding agreement. We permit one account per person, household and, where relevant, device or IP address. Residents of certain jurisdictions may be restricted from registering or participating in specific products; any such restrictions will be explained during registration. We reserve the right to request identity and address verification before allowing deposits, play or withdrawals.

Acceptable platform use

Use of the platform must be lawful and honest. You must not use automated systems, bots or other software to access or play on the site unless expressly authorised. Misuse of promotions, collusion with other accounts, identity concealment, or any other behaviour intended to abuse system rules may result in funds being withheld and accounts being closed. We also reserve the right to refuse bets or transactions that appear suspicious or to be related to money laundering or other prohibited activity.

General bonus and promotion rules

Promotions are subject to these terms and any specific promotion rules. Bonuses and free spins carry wagering and other conditions which must be met before any bonus-derived funds can be withdrawn. Only one active promotion may be used where exclusions apply. We may change, suspend or withdraw any promotion at our discretion if we suspect abuse, error or other irregularities.

Deposits and withdrawals

Deposit and withdrawal methods are listed in your cashier area. Minimum and maximum transaction amounts, processing times and any applicable fees will be shown at the point of transaction. Withdrawals are subject to verification checks and may be delayed until we receive satisfactory identification documents. We apply account and payment method limits, and reserves the right to apply reasonable withdrawal limits where necessary.

Dispute resolution

If you have a complaint please contact our customer support team in the first instance. We will aim to resolve issues quickly and fairly. If a dispute cannot be resolved informally we will provide details of our formal complaints handling process and independent dispute options where available for UK players. Evidence and records retained by us will be used to investigate and determine outcomes.

Updates to terms and conditions

We may update these terms from time to time. Any material changes will be published on this page and, where appropriate, notified to registered players. Continued use of the platform after changes are posted constitutes acceptance of the new terms. For any questions about these terms please contact customer support.