Responsible Gambling at Hello Fortune Casino

We are committed to safer gambling and to helping players keep their play safe, fun and under control. We believe that protecting customers is a shared responsibility, so we provide clear tools, guidance and access to support to make it easier to manage play and avoid harm.

Our player protection principles

We prioritise player safety, transparency and easy access to controls. We aim to make account settings simple to find and adjust, act quickly when a player asks for help, and provide clear information on signs of risky behaviour. We encourage responsible play and respect every player's right to pause or stop at any time.

Activity-control tools

You can use a range of tools on your account to limit activity and reduce risk. These settings are available in the cashier and account sections and can be changed at any time.

Deposit limits

Set daily, weekly or monthly deposit limits to control how much you add to your account. Limits are applied immediately or after a short processing period depending on the change you request. You can increase or lower limits from your account, subject to a cooling-off period for any increase.

Loss limits

Loss limits let you restrict total net losses over a set period. Choose an amount that matches your budget and review it regularly. If you reach the limit, further play will be blocked until the selected period ends or you adjust the limit downwards.

Time limits and session controls

Use time limits and session reminders to break up play. Options include daily session reminders, session length caps and automatic log-out after a set period. Short breaks and reality checks help maintain healthy play patterns.

Self-exclusion and account breaks

If you need to stop playing, self-exclusion is available for temporary breaks or permanent closure. You can request account closure or a self-exclusion period via your account settings or by contacting support. UK players may also use the national self-exclusion service GamStop for additional protection.

Signs of problematic behaviour

Watch for signs such as chasing losses, increasing deposit amounts, borrowing to fund play, or neglecting daily responsibilities. If you notice these patterns in yourself or someone close, act early and reduce or stop play while seeking support.

Tips for keeping control

Set budgets before you start, use deposit and loss limits, take regular breaks, avoid gambling when stressed or under the influence, and keep account details secure. Talk to a friend or family member if you are worried and review your account activity regularly.

Professional help and support organisations

If you need extra support, contact organisations such as GamCare and BeGambleAware for confidential advice and counselling. For self-exclusion and national options, GamStop can help eligible UK players. If you need help from us, contact support via your account and we will assist with tools, referrals and next steps.