Hello Fortune Casino Bonus Terms for Players
Introduction
This page sets out the bonus-terms that apply to promotions published on this site and explains how individual promotion terms interact with these general rules. Where a promotion carries its own, explicitly stated terms and conditions, those promotion terms take precedence for that offer only.
Key Bonus Conditions
Before accepting a bonus, note the main verified conditions:
- Eligibility: players must be at least 18 years old; one account per person/IP/device is allowed.
- Minimum qualifying deposit: varies by offer – welcome and reload offers require a minimum deposit of £20 unless stated otherwise; some free-spin offers require £30.
- Wagering: most deposit bonuses and free-spin winnings are subject to 40x wagering; cashback carries 10x wagering where stated.
- Maximum permitted bet while wagering: £5 per spin/round/stake.
- Expiry: offers include specific claim and wagering deadlines; the welcome offer must be claimed within 7 days and wagering completed within 14 days where stated.
- Maximum cashout: certain bonus awards are capped (bonuses are generally capped at 5x the original bonus amount unless otherwise stated).
- KYC: verification is required for all withdrawals.
Eligibility and Participation
Bonuses are available only to registered account holders who meet standard account verification and age requirements (minimum 18 years). Only one account per person, household, IP address or shared device is permitted. Players from jurisdictions listed as restricted in the site terms are excluded from promotions. Qualifying deposits must be made with accepted payment methods and in the currency required by the specific promotion.
Conditions for Individual Promotions
Welcome and deposit bonuses
Offer: 100% up to £500 plus 100 Free Spins on Book of Dead. Activation: opt-in during registration or via the cashier. Minimum qualifying deposit: £20. Bonus code: HFUK100. Wagering: 40x applied to the bonus amount; free-spin winnings are also subject to 40x wagering unless otherwise stated. Claim window: opt-in must occur within 7 days; wagering must be completed within 14 days. Max bet while wagering: £5. Only one active bonus allowed at a time. Bonus limits: bonus award may be capped at 5x the original bonus amount unless a promotion states otherwise.
Free spins (weekend offer)
Offer: 25 Free Spins on Starburst. Minimum qualifying deposit: £30. Bonus code: HFFREE25. Per-spin monetary value: £0.10 per spin. Wagering: free-spin winnings are subject to 40x wagering in line with general bonus rules unless the promotion specifies otherwise. Claim and expiry windows for the weekend free spins are stated with the promotion; where not shown, follow the general promotion deadlines.
Reload bonuses
Offer: Weekly reload 50% up to £100. Minimum qualifying deposit: £20. Bonus code: HFRELOAD. Wagering: 40x on bonus funds unless another rate is stated. Only one bonus can be active at any time and reload offers are subject to the same maximum-bet and maximum-cashout rules as other bonuses.
Cashback
Offer: 10% daily cashback on net losses, up to £200 cash. Wagering: cashback credited as bonus funds carries a 10x wagering requirement. Cashback conditions, minimums and calculation methods are shown on the promotion; where specific timing or calculation details are not available, follow the promotion page for exact mechanics.
Cryptocurrency bonuses
Specific cryptocurrency bonus campaigns are not specified here. When a crypto-specific promotion is published it will include qualifying deposit methods, minimums, wagering and any distinct rules; otherwise standard bonus rules apply.
| Offer | Reward | Min deposit | Code | Wagering | Claim window |
|---|---|---|---|---|---|
| Welcome bonus | 100% up to £500 + 100 FS (Book of Dead) | £20 | HFUK100 | 40x (bonus and FS winnings) | Claim within 7 days; wager within 14 days |
| Weekend free spins | 25 FS (Starburst) @ £0.10 | £30 | HFFREE25 | 40x (FS winnings) | See promotion |
| Weekly reload | 50% up to £100 | £20 | HFRELOAD | 40x (bonus) | See promotion |
| Daily cashback | 10% up to £200 (net losses) | Varies | Automatic/see promotion | 10x (cashback) | See promotion |
Wagering Requirements and Balance Rules
Wagering multipliers apply to the bonus funds and, where stated, to free-spin winnings. For the welcome, reload and most deposit bonuses the wagering requirement is 40x the bonus amount. Cashback promotions shown here carry a 10x wagering requirement. Game contributions (see next section) determine how quickly wagering is met. The maximum permitted stake while any wagering requirement is active is £5 per bet/spin/round. Order of funds consumption is not explicitly specified in the promotion text and may vary; follow the cashier display for current behaviour.
Example: deposit £20 and receive a £20 bonus (100%). Wagering = 40 x £20 = £800 required before bonus-related funds are converted to withdrawable balance.
Game Contributions and Exclusions
Contributions to wagering requirements vary by game type. The verified contribution rates are shown below. Where a game is explicitly excluded from a promotion it will be listed in the promotion terms or main T&Cs.
| Game type | Contribution to wagering |
|---|---|
| Slots | 100% |
| Table games and live casino | 10% |
Excluded games: the full list of excluded titles is included in the site T&Cs and specific promotion pages. Games that contribute 0% to wagering are treated differently from games that are prohibited during an active bonus; consult the promotion page or T&Cs for prohibited-play lists.
Bonus Expiry and Cancellation
Activation, play and wagering deadlines are specified per promotion. For the verified welcome offer the opt-in must occur within 7 days of eligibility and all wagering must be completed within 14 days of bonus grant. If a bonus is not wagered within the stated timeframe the bonus and any associated winnings will be forfeited. Timezone for these deadlines is not specified in the promotion; where a timezone is required consult the promotion page or contact support.
Withdrawals and Maximum Cashout
To convert bonus winnings into withdrawable funds, the stated wagering requirements must be met. Maximum bonus award and cashout limits apply: bonuses are generally capped at 5x the original bonus amount unless otherwise stated. Withdrawals are subject to verification - KYC is required for all withdrawals. Standard maximum cashout limits: £5,000 per day and £20,000 per month, with exceptions for VIPs and progressive jackpot wins as noted in the site terms. The effect of requesting a withdrawal while a bonus is active is not specified and may result in forfeiture of the bonus; check the promotion terms or contact support before requesting a withdrawal during an active bonus.
Restricted Conduct and Complaints
Prohibited conduct includes creating multiple accounts (one account per person / household / IP/device), attempting to abuse bonus mechanics, or using excluded payment methods for bonus play where stated. Accounts inactive for six months may be treated as dormant and subject to account rules. Suspected abuse or fraud may lead to bonus removal and account restrictions. For complaints or questions about a bonus, contact live chat (available 24/7) or email [email protected]. Support aims to respond promptly via live chat and within a reasonable time by email.