User Privacy Policy
This Privacy Policy explains how we collect, use and protect the personal information you provide when you register, play or otherwise use our services. We take your privacy seriously and set out below the types of data we gather, why we use it and the choices available to you. This page applies to users accessing our services from the United Kingdom and other jurisdictions where we operate.
Types of data we collect
We collect information needed to create and manage your account, process payments and provide our services. The main categories are described below.
Personal data
Personal data includes your name, date of birth, contact details such as email and mobile number, and verification documents we require for identity checks. We also keep account credentials and communication records related to your account.
Technical data
Technical data covers IP address, device identifiers, browser type, operating system and location data derived from your IP. We record session details and activity logs to maintain service performance and security.
Transactional data
Transactional data includes deposits, withdrawals, bets and game activity, payment method details, currency and transaction timestamps. We retain records needed for payment reconciliation, fraud prevention and any regulatory obligations that apply.
How we use your information
We use data to operate your account, process transactions, verify identity, prevent fraud and comply with legal obligations. We also use aggregated or anonymised data to analyse service usage and improve site functionality. Where relevant, we may contact you about account matters, security alerts or service updates.
Data protection practices
We store information securely and apply technical and organisational measures to protect it from unauthorised access. Access to personal data is restricted to staff and service providers who need it to perform their duties. We regularly review our security controls and update them as necessary.
Cookies and tracking technologies
We use cookies and similar technologies to remember preferences, enable core site features and measure performance. Some cookies are essential for login and session handling, while others support analytics and targeted content. You can manage cookie settings via your browser or the cookie tool on our site.
User rights
You have the right to request access to the personal data we hold about you, ask for corrections, object to certain processing and request restriction of processing where applicable. You may also request erasure of your account data subject to legal and operational requirements.
Access, correction and deletion of data
To access, correct or request deletion of your data, contact our support team through the account area. We will verify your identity before fulfilling requests and will respond in a timely manner in line with applicable laws. Certain records may be retained for legitimate business or legal reasons.
Information sharing and third parties
We may share data with payment processors, identity verification providers, fraud-prevention services and other trusted partners to deliver our services. We require these providers to handle data securely and only for the purposes we specify. We will not sell your personal data.
Privacy policy updates
We may update this policy to reflect changes in our practices or legal requirements. When we make material changes, we will notify you via the site or your registered contact details. Please review this page periodically to stay informed about how we handle your information.